Contact
Email support@nawaeurope.com. Please include your iPhone model, iOS version, Amavio version, and a short description of what happened. Do not email sensitive veterinary documents unless necessary.
How much does Amavio cost?
Amavio is currently a one-time USD 1.99 App Store purchase in the United States, with the localized price shown by Apple in other storefronts. There is no consumer subscription or in-app purchase.
Frequently asked questions
How do I back up my records?
Amavio stores information locally. Your normal iPhone backup settings determine whether the app's local data is included in a device backup. You can also create an explicit care-summary export from the app when that feature is available.
How do I remove my information?
Delete individual records in Amavio, or delete the app to remove its local app container. Any separate iPhone backup remains controlled through your Apple account and device settings.
Why is on-device AI unavailable?
Apple's on-device model requires compatible hardware, a supported operating system and language, and Apple Intelligence enabled in Settings. Amavio's offline guides, safety information, search, and care tools remain available without generative AI.
What is Global Pet Health Insurance early access?
It is a request to receive future information when eligible options from licensed providers are ready. It is not an insurance application, quote, policy, payment, or active coverage. Send the prepared email from the app or website to confirm your interest.
Why did the scanner suggest the wrong breed or type?
The scanner interprets visible features; it cannot prove pedigree, mixed ancestry, age, sex, health, or temperament. Try a clear full-body photo and face-and-coat photo in soft daylight, then correct the suggestion before saving. Your confirmation—not the camera—sets the care profile.
I think my pet has an emergency
Contact your veterinarian or a local emergency veterinary clinic immediately. Amavio cannot provide emergency care, diagnosis, or treatment. Do not wait for an app response.
Accessibility
We aim to support Dynamic Type, VoiceOver, sufficient colour contrast, clear labels, and reduced motion. If something is difficult to use, email support with the word “Accessibility” in the subject.